Grievance redressal

How to raise a grievance

Write to reach@suyaara.com with the word GRIEVANCE in the subject, or use the report control on any listing, profile or message. Include the listing or profile link, what happened and any evidence you have.

Safety reports — a request for money, a private-address audition, harassment — are prioritised and reviewed by a person, not a queue.

Timelines we hold ourselves to

Acknowledgement within 24 hours. Safety reports reviewed within 4 hours. Payment disputes decided within 7 working days of both sides submitting evidence. All other grievances resolved within 15 days.

While a safety report is being reviewed, the listing or account concerned is hidden from search.

Grievance officer

Skillvelop Ventures Private Limited, Unit No 203, 2nd Floor, Suite No 457, SBR CV Towers, Sector I, Sy No 64, HUDA Techno Enclave, Madhapur, Hyderabad 500081, Telangana, India.

Email: reach@suyaara.com. Office hours are 10:00 to 19:00 IST, Monday to Saturday, with safety reports monitored every day.

If you are not satisfied

You can ask for the decision to be reviewed by a second reviewer who was not involved the first time, once, at no cost. That review is completed within 10 working days and we will explain the reasoning in writing.